Libredesk

Libredesk is an open-source helpdesk designed to manage customer support via a clean, lightweight web interface with an email-centric workflow. It focuses on turning inbound support emails into trackable tickets and providing the core tools teams need to triage, assign, and resolve requests.

Key Features

• Email-to-ticket workflow for receiving and tracking inbound support requests
• Ticket management with status/state changes and conversation history
• Agent workflow tools such as assignment and basic organization of requests
• Web-based interface for handling tickets in a shared queue
• Designed to be minimal and straightforward to deploy and operate

Use Cases

• Small teams needing a simple shared support inbox with ticket tracking
• Internal IT/helpdesk handling requests submitted via email
• Projects that want a lightweight helpdesk without a full ITSM suite

Limitations and Considerations

• Feature scope is intentionally minimal compared with enterprise helpdesks (e.g., advanced automations, SLAs, omnichannel, or extensive reporting may be limited)

Libredesk is best suited for individuals or small teams who want an email-first ticketing workflow with a simple UI and minimal operational complexity. If you need advanced ITSM features and deep automation, a more full-featured helpdesk may be a better fit.